Privacy policy
Last updated: July 4th 2024
This privacy policy includes important information about your personal data and we encourage you to read it carefully.
Contact details
Telephone: 07940495698
What information we collect, use and why
We collect or use the following information to provide services and goods, including delivery:
• Names and contact details
• Addresses
• Purchase or account history
• Website user information (including user journeys and cookie tracking)
• Records of meetings and decisions
Lawful bases
Our lawful basis for collecting or using personal information to provide services and goods are:
• Content
Where do we get personal information from
• People directly
How long do we keep information
We retain personal information for as long as necessary to fulfil the purpose for which it was collected.
​
Client information
•Up to five years after the end of our service relationship
Financial records
•Up to seven years to comply with legal requirements
Your data protection rights
Under data protection law, you have the rights including:​
Your right of access: You have the right to ask for copies of your personal data
Your right to reflection: You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure: You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing:You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object processing: You have the right to object to the processing of personal data in certain circumstances.
Your right to data portability: You have the right to ask that we transfer the personal data you give us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent: When we use consent as our lawful basis you have the right to withdraw your consent.
​
You don't usually need to pay a fee to exercise your rights.If you make a request, we have one calendar month to respond to you.
​
To make a data protection rights request, Please contact us using the contact details at the top this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
​
If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.
​
The ICO's Address:
​
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
​
Helpline number: 0303 123 1113
​
Website: https://www.ico.org.uk/make-a-complaint
​​